Over my many years in business, whether the business of the military or the business of commerce, one of the core threads of weakness in almost all but the best managers/leaders I have worked with has been an inability or perhaps an unwillingness to communicate. All too often I have witnessed poor management communication not only down through the command structure but also, quite frequently, within what would be considered the first tier of communications. Their direct reporters.
Many such businesses have, it seemed, succeeded or perhaps survived, in spite of rather than because of these individuals for whom communication should be the centrepiece of their toolbox. Usually in these situations, the intentions are top drawer but the reality is bargain basement. Individuals in such positions of authority resting on their past achievements or being reasonably content with the status quo and pulling up the drawbridge to their rarefied level perhaps feel like they should maintain an authoritative distance or refrain from fraternising with the ranks. Ridiculous as such a stance may sound on paper, it is all too often manifest in management positions in all levels of business with the reality for the organisation far more serious than any ridicule may reflect.
Directionless authority figures who fail to capitalise on the talent within their organisations because of their inability to communicate beyond their own lieutenants can lay waste to layer upon layer of that which makes an organisation truly prosper, its people. This is especially true in the world of the startup where those in authority and indeed in control have the greatest of vested interests in seeing the business boom.
As managers, and most especially as managers within small businesses for whom hierarchical structures are not best fit, communication is what ensures that our own value systems are properly superimposed on the wider team around us. We need to accept our weaknesses. Work on them. Learn by placing ourselves in the uncomfortable situations we could easily avoid and the best way to measure this and truly understand it is to get down and dirty every day. Do sweat the small stuff. Truly understand the small stuff because when we get the small stuff right and we can communicate down and listen up effectively, communicating all the way down and listening all the way up, we will find ourselves at the centre of a team that really will begin to reflect the hopes and dreams we all have for our own organisations.